Our Terms and Conditions

Deposits & Payments:

For all wedding cake orders, a non refundable deposit of £50 (or £100 on orders over £500), are required at the time of reserving your date.

Balance is due 6 weeks prior to delivery or collection. Payments can be made by cash, bank transfer.

For Cake Decorating classes payment in full must be made at time of booking to secure your place.

Alterations:

You may change your mind on design, where possible I will attempt to accommodate such changes. However once deposits have been paid and initial design chosen, charges may apply depending on costs & complexity of new design

Cancellation:

By You:

All deposits are non refundable.

Cancellation within the 6 week period will be at full charge. 

Please ensure you can make the class date you are booking as payments are non refundable.


By Me:

In the unlikely event I am unable to complete your order or class ,due to extreme circumstance such as injury or hospitalisation you will be notified as soon as possible. A full refund will be made to you, but no further compensation is payable.

 

Delivery

We will box up your wedding cake for its safe journey ., and deliver it to your venue on the morning of your wedding

For delivery & set up within 20 miles, delivery is free. Therefore after charges will be applied, to be agreed at the time of booking prices are normally between from £40-£50 for delivery & set up.

While we shall endever to deliver your cake on time I cannot be held responsible for forces of nature including severe weather conditions or circumstances beyond my control such as traffic delays etc. If there is a problem with your delivery you will be notified as soon as possible, on the telephone numbers given at time of booking.

Damages

Once cakes have left our premises and delivered into the hands of your venue and we have set up successfully, we cannot be held liable for any damage caused. Photographs of our cake set ups are taken at the time of delivery as proof of our workmanship.

Please be careful when displaying all cakes (especially chocolate cakes) as they are particularly sensitive to heat and light. Never display your cake in direct sunlight.

Complaints

If for any reason you are not satisfied with your cake please contact us within 48 Hours of delivery, so we can fully understand the nature of your complaint.